Frequently Asked Questions
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WHAT ARE THE BENEFITS OF WOOD WICK CANDLES?
When lit, wood wicks pop and crackle softly similar to a fireplace. It creates a warm glow and truly elevates the ambience.
BLACK SMOKE AND SOOT ARE COMING OUT OF MY CANDLE, WHAT DO I DO?
Don’t worry! Smoke and soot are a natural part of the candle burning process. To keep the soot to its minimum, simply trim the burned edges of the wick or to ⅛ inch before each burn. An untrimmed wick will lead to issues with your candles (including a large flame and high amounts of soot).
HOW DO I ENSURE A SAFE BURNING CANDLE?
Candle care and safety is SUPER important. See the Candle Care guide to ensure a safe burning candle.
WHY IS THERE A GAP BETWEEN MY CANDLE AND THE JAR?
The gap is called a “wet spot” and is normal for soy waxes. The science behind wet spots is that wax expands when it heats up and shrinks when it cools. The gap could be noticeable if your environment is cold, but it won’t affect the burn of your candle :)
HOW DO YOU WORK TO BE ECO-FRIENDLY?
Our candles are made of renewable coconut soy wax, FSC certified wood wicks, and toxin-free fragrance oils. Our boxes are made up of recyclable content and our packing peanuts are biodegradable. We are constantly finding ways to improve our sustainability, so if you have any suggestions feel free to let us know!
WHAT CAN I DO WITH MY LEFTOVER CANDLE?
Once your candle is used up, heat the leftover wax by pouring hot water, scoop out the wax, and wash the jar with soap and warm water. Now you can use your jar as a container or décor to elevate your spaces!
DO YOU ACCEPT RETURNS OR EXCHANGES?
At this time, Sinta Studios does not accept returns and all sales are final. Please see our Shipping and Returns guide for more information.